A visitor to
my company’s website (www.bibiconsulting.net)
has sent me the following message: “send to me all publications”
He was referring to a
section in the website where I offer visitors to send them a PDF copy of my
blog posts. My first reaction was “wow”! I do not see “hello”,” please” or “thank
you”! My second reaction was a prayer “Please God, let him not be an
internal auditor”!
Before I proceed with this
post, I should show some manners and thank the visitor for inspiring this post!
Can you imagine what would
be the reaction of a customer if an internal auditor communicates with him/her
in this way! This type of manners will not only reflect on the auditor alone,
but on the internal audit activity as a whole, on its reputation and on its
efforts to market itself as a professional value adding party!
Good manners, in general,
and good communications manners, in particular, are part of the “must have”
soft skills for internal auditors! I call on CAEs to take a hard look at their auditors’
communication manners and offer guidance and training when needed.
Bottom line is “Manners
still matter”!
These are my thoughts, please share yours!
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