Sunday, August 12, 2012

My Fellow Auditors :Test your listening skills

One of the most important skills in auditors in general and internal auditors, in particular, is the ability to ‎listen.‎
I like an article entitled: Now Pay Attention, Here's Why You Need Good Listening Skills by Dawn ‎Rosenberg McKay ( Below are ‎some parts of it:‎

Why You Need Good Listening Skills
‎ Good listening skills make workers more productive. The ability to listen carefully will allow you to:‎
‎ •better understand assignments and what is expected of you; ‎
‎•build rapport with co-workers, bosses, and clients; ‎
‎•show support; ‎
‎•work better in a team-based environment; ‎
‎•resolve problems with customers, co-workers, and bosses; ‎
‎•answer questions; and ‎
‎•find underlying meanings in what others say.‎

I also would like to add that listening is a sign of respect for the other person!‎

How to Listen Well
‎ The following tips will help you listen well. Doing these things will also demonstrate to the speaker ‎that you are paying attention. While you may, in fact, be able to listen while looking down at the floor, ‎doing so may imply that you are not.‎
‎•maintain eye contact; ‎
‎•don't interrupt the speaker; ‎
‎•sit still; ‎
‎•nod your head; ‎
‎•lean toward the speaker; ‎
‎•repeat instructions and ask appropriate questions when the speaker has finished.‎

‎ A good listener knows that being attentive to what the speaker doesn't say is as important as being ‎attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get ‎the full list of what the speaker is telling you.

Barriers to Listening
‎ Beware of the following things that may get in the way of listening:
‎•bias or prejudice; ‎
‎•language differences or accents; ‎
‎•noise; ‎
‎•worry, fear, or anger; and ‎
‎•lack of attention span.

Do you think you are a good listener? Let’s put this to the test! Here are links to listening skills ‎tests:‎‎

Good luck!‎


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